Ok folks, after 33 years in the Hospitality industry, I’ve seen it all..Now, I am here to tell you how to be the perfect Hotel guest! This is truly as much for your benefit as well as the staffs…I swear… wink…
- Simple…Be nice! Sounds crazy, but it works..The old saying you catch more flies with honey than vinegar is SO true. Most Hotel professionals will in fact bend over backwards to go above and beyond to satisfy a “nice” persons needs/wants during their stay. Trust me, yelling and screaming, looking down upon staff, making threats is a real quick way to make your stay quite memorable…Bottom line? We have the power…lol..It never takes an hour or two to get extra towels, but it’s amazing what we can make happen to the rudies..Not me of course, I am a true professional…
- “The Guest is Always Right…Horse Hockey…No, you are not…May be something as a simple mistake on your end, something easily fixable, but don’t think you are above human status…None of us are.. If you have a complaint? Please, let us know…realize though, if a team member is unable to do anything to correct it right away? Chances are they are not being lazy or incompetent…It just may be nothing can be done..If they would they could…We truly don’t do it just because we love the 45 minute ass chewing…
- Please keep your theft to a minimum…Yes, of course we know y’all clip some shampoo, soap, lotion etc…That’s fine…We have millions of them and more on the way…Towels and Pillows? Well, it happens but we’d hope you don’t make it a habit…TV’s, Lamps, Desks??? Um, could you NOT?? Please??? These we have to put our foot down on…And please if you do? Don’t get upset with us and call your credit card company disputing the 500 dollar “Miscellaneous Charge” on your statement…
- Please don’t lie to us…Own up…We are not idiots and have heard it all from better liars than you…If your kid spilled grape juice all over the bed? Don’t blame housekeeping for a lousy job…Forgot to take your do not disturb sign off the door when you left and didn’t get room service? Own it!! It’s fine…You may not get a full cleaning, but we will gladly get you some new towels, soap, and take your trash out…It’s cool…Oh and we track that shit so we know if you’re lying Liar McLiarpants…And please, if you must lie??? Know what you are lying about…Give us that courtesy at least…Unlike the guy who tried to get a refund because he was stuck between floors in the elevator for an hour…In a two story hotel without an elevator..This happened to me….Classic…lol
- Don’t smoke where you shouldn’t….If you do? You will be charged…Hell, I smoke and wouldn’t dream of doing this…And for you Mensa members that think disconnecting the smoke detector will fool us? A. Against the law and puts others in danger..B..Yeah, we can still smell it genius…
- You are not alone!!! Be courteous to your fellow guests…Yes, we all talk, laugh, watch TV etc…But think of others..When checking in? If it’s quiet feel free to chat us up! It truly makes our day..Y’all MoFo’s are interesting people! but if it’s busy at the desk? Please keep your stories, ramblings about Uncle Mortimer’s recent gall bladder surgery or your grandkid’s recent trip to Frog Balls Arkansas to a minimum…Others want to get checked in as well and trust me, they won;t say shit to you…It will totaly become MY fault…As for noise in the room? Enjoy your stay, but after certain hours? HUSH already! lol…I recently had a woman I had to address a noise complaint with…People below her thought the ceiling was going to come down on them,.The woman answered the door and I politely asked her to please tone it down there have been numerous complaints…She shrugged her shoulders, pointed at her crazy kids and said “Three little ones..”…To which I replied…”Well “70 other people that don’t really care, get it under control”
- Be PATIENT!!! Don’t have a total fcking meltdown if when YOU arrive and the front desk is unattended.Staffing at a lot of places has been dramatically cut by Management over the last decade..We are NOT ignoring you…We are also trying to take a few moments and NOT ignore our own hungry bellies or maybe even paying attention to our bladders/bowels…We apologize for being human,,,
So folks, that’s some words of wisdom…Hope you find these helpful and enjoy your stay with us! Thank you, Drive through…Have a great night!!